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CONTEXT
User journey mapping is a crucial process in understanding the user’s interaction with a product or service. It helps identify pain points and opportunities for improvement.
OBJECTIVE
The objective of this prompt is to guide designers in creating detailed user journey maps that effectively illustrate the user's experience and highlight areas for enhancement.
FORMAT
The resulting user journey map should include stages of interactions, touchpoints, emotional responses, and suggestions for improvement.
EXAMPLES
Consider a user journey map for an e-commerce platform where stages include awareness, consideration, purchase, and post-purchase, each detailing user thoughts and feelings at each touchpoint.
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