11 month ago
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CONTEXT
This prompt is intended for customer service representatives to streamline their communication with customers and address inquiries effectively.
OBJECTIVE
The goal is to ensure that customer service responses are clear, concise, and helpful, leading to higher customer satisfaction.
FORMAT
The response should follow a structured approach to address the customer's needs, including greeting, understanding the issue, providing a solution, and closing the conversation positively.
EXAMPLES
1) Customer: 'I'm having trouble with my order.' Response: 'Hello! I’d be happy to help you with your order issue. Can you please provide me with your order number?' 2) Customer: 'I want to return a product.' Response: 'Hi there! I can assist you with the return process. Could you please let me know the reason for the return?'
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