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CONTEXT
Customer support representatives often encounter various types of inquiries from customers seeking assistance with products or services.
OBJECTIVE
The goal is to provide a structured approach for customer support representatives to address and resolve customer inquiries promptly and effectively.
FORMAT
The prompt should guide the representative through the inquiry process, ensuring they provide clear and helpful solutions.
EXAMPLES
1. A customer asks about the status of their order.
2. A customer needs assistance with a billing issue.
3. A customer inquires about product features.
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