11 month ago
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CONTEXT
This prompt is designed to assist customer relations representatives in formulating thoughtful and constructive responses to customer feedback.
OBJECTIVE
To provide a clear and structured approach for engaging with customers based on their feedback, ensuring that their concerns are acknowledged and resolved.
FORMAT
The response should be informative, empathetic, and include a solution or next steps.
EXAMPLES
'Thank you for your feedback regarding our service. We understand your concerns and are committed to making improvements. Here's what we are doing to address your issue...'
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