Customer Inquiry Handling
A prompt designed to assist customer service representatives in handling customer inquiries effectively.
11 month ago
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CONTEXT
Customer service representatives often face a variety of inquiries from customers. Ensuring that these inquiries are handled efficiently and effectively is crucial for maintaining customer satisfaction.
OBJECTIVE
To provide customer service representatives with guidelines and responses to common customer inquiries, ensuring clarity and professionalism in communication.
FORMAT
This prompt should guide representatives in structuring their responses, focusing on empathy, providing solutions, and concluding with a call to action.
EXAMPLES
1. Customer: "I am facing an issue with my order."
Representative Response: "I’m sorry to hear that you’re having trouble with your order! Can you please provide me with your order number so I can assist you further?"
2. Customer: "Can I get a refund for my purchase?"
Representative Response: "Of course! I’d be happy to help you with the refund process. Could you share the details of your purchase?"
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