Customer Service Inquiry Prompt
A structured prompt to guide customer service representatives in handling inquiries effectively.
11 month ago
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CONTEXT
This prompt is designed to assist customer service representatives in managing customer inquiries with clarity and empathy.
OBJECTIVE
The aim is to provide a framework for responding to client questions or concerns, ensuring effective communication.
FORMAT
The following sections outline the necessary components for a comprehensive response: 1. Acknowledge the inquiry 2. Provide information or solutions 3. Empathize with the customer's situation 4. Offer further assistance if needed.
EXAMPLES
'Thank you for reaching out! I understand your concern regarding your order status. Let me look into that for you.'
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