11 month ago
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CONTEXT
The importance of customer retention through loyalty programs, rewards, and follow-ups in enhancing long-term customer relationships.
OBJECTIVE
To strategize methods that utilize rewards and follow-ups to improve customer satisfaction and retention.
FORMAT
A structured plan outlining various customer engagement techniques through loyalty incentives and follow-up communications.
EXAMPLES
1. A monthly loyalty rewards program email update. 2. Personalized follow-up calls after purchases to gauge satisfaction. 3. Incentives for referrals to encourage word-of-mouth marketing.
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