Customer Service Live Chat Support Prompt
A structured prompt for guiding live chat customer service representatives in providing efficient support.
11 month ago
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CONTEXT
This prompt is designed for customer service representatives engaging in live chat support with customers in real-time. It aims to facilitate seamless communication, quick resolutions, and customer satisfaction.
OBJECTIVE
To ensure customer service representatives can effectively address customer inquiries, troubleshoot issues, and provide information in a timely manner through live chat.
FORMAT
The representatives should follow the structured approach outlined in the prompt, ensuring clarity and professionalism in their responses.
EXAMPLES
1) If a customer inquires about a product return, the representative should ask for order details and explain the return process clearly. 2) When handling a complaint, the representative should empathize with the customer's situation, gather necessary details, and propose a resolution promptly.
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