Customer Service Call Handling Script
A prompt designed to assist customer service agents in effectively managing phone support calls.
11 month ago
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CONTEXT
This prompt is tailored for customer service representatives taking phone calls to provide assistance and resolve issues for customers.
OBJECTIVE
The goal is to create a structured approach for representatives to follow, ensuring they deliver quality service while addressing customer inquiries efficiently.
FORMAT
The output should consist of key sections including a greeting, identifying customer needs, providing solutions, and closing the call. Each section should have specific guidelines to follow.
EXAMPLES
A customer calls asking about their order status. The representative greets the customer warmly, asks to verify their order number, checks the status, provides the information, and thanks the customer for their call before closing.
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