Customer Service Call Handling Script
A prompt designed to assist customer service representatives in handling calls effectively.
11 month ago
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CONTEXT
This prompt is aimed at customer service agents who engage with customers over the phone. It provides a structured approach to manage calls efficiently.
OBJECTIVE
To enable customer service representatives to handle incoming calls by following a scripted structure, ensuring they address customers' needs promptly and effectively.
FORMAT
The prompt should include sections that guide the representative through greeting the customer, identifying their needs, providing solutions, and closing the call politely.
EXAMPLES
1. "Thank you for calling [Company Name], how can I assist you today?" 2. "I understand that you are experiencing an issue with [Product/Service]. Let me help you with that." 3. "Is there anything else I can assist you with before we end this call?"
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