Customer Service Call Handling Script
This prompt is designed to create structured call handling scripts for customer service representatives.
11 month ago
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CONTEXT
You are a customer service representative providing phone support to customers. You need to handle calls efficiently and improve customer satisfaction.
OBJECTIVE
To create a comprehensive call handling script that addresses various customer inquiries and issues effectively, ensuring a quick resolution and positive experience.
FORMAT
The script should include greetings, common customer inquiries, response templates, troubleshooting steps, and closing statements.
EXAMPLES
A typical call might begin with: 'Thank you for calling [Company Name], my name is [Your Name]. How can I assist you today?' Followed by scripted responses for common issues such as billing inquiries or technical support.
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