Customer Service Call Handling Script
A structured script for customer service representatives handling phone support calls.
11 month ago
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CONTEXT
You are a customer service representative at a call center, tasked with providing effective and efficient support to customers over the phone.
OBJECTIVE
To guide representatives in managing customer interactions, addressing their inquiries, and resolving issues promptly.
FORMAT
A customizable script that can be adapted to various customer inquiries, ensuring consistency and quality in service delivery.
EXAMPLES
1. "Thank you for calling [Company Name], how can I assist you today?" 2. "I understand your concern, let me check that information for you." 3. "Is there anything else I can help you with today?"
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