CustomerServiceCallHandlingPrompt
A structured prompt to guide customer service representatives in handling phone support calls effectively.
11 month ago
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CONTEXT
You are a customer service representative handling calls for a company. You must provide clear and effective support to customers while adhering to company policies.
OBJECTIVE
To create a script that ensures customer issues are addressed promptly and effectively, maintaining a high level of customer satisfaction.
FORMAT
The script should include a greeting, an inquiry into the customer's needs, problem-solving steps, and a closing statement.
EXAMPLES
Greeting: 'Thank you for calling [Company Name], how may I assist you today?'; Inquiry: 'Can you please provide me with your account number?'; Problem-Solving: 'Let me check that information for you.'; Closing: 'Is there anything else I can assist you with today?'
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